If purchased after July 24, 2009 please click here to login.
Username:  Password: 
Forgot your password?
Close Panel

Frequently Asked Questions

Below you'll find answers for the questions we most frequently hear regarding School Training Solutions. If you still have questions, please don't hesitate to contact us.

How do I order a subscription or a portal and subscriptions?

Contact Smart Horizons at 1-800-261-6248 or STS@smarthorizons.org and our friendly Customer Service personnel will gladly assist you in determining what the best solution is for you.

I have launched the training course but there is no way to advance to the next page. What do I do?

You may have your screen resolution set too small. School Training Solutions courses require your screen resolution to be set at 1024 x 768 or higher.

How do I change my screen resolution?

On Windows PCs, you right click on the desktop and select "Properties". A window titled "Display Properties" will come up. From there, select the "Settings" tab. You should see a box titled "Screen resolution". In it you should see a slider button and on one end of the bar you should see "Less" and on the other end should see "More". Drag the slider towards "More" and you should see the screen resolution increasing. Make sure that the resolution is set at 1024 x 768 or higher. Then select either "Apply" or "OK" to apply the changes.

Do I need to own a portal to use School Training Solutions training?

No. You may purchase an individual annual subscription; however without purchasing a portal, you do not receive any of the tools that come with a portal such as student record keeping, certification management, secure instant messaging, threaded discussions, digital libraries, and several other features.

If I do not have enough employees to justify a portal, how can I purchase the training?

There are two ways to purchase School Training Solutions training, (1) through a technology center that offers the training or (2) you can purchase individual annual subscriptions directly from School Training Solutions

Do I have to travel to a technology center for classes?

This is decided by the technology center but School Training Solutions is online training and can be accessed anywhere there is a computer and internet access.

Since this is online training and can be taken anywhere how do I know that the individual who is handing me the certificate of training is the one who actually took the certification exam?

While the training can be done anywhere, we recommend that employees come to your facility to take their certification exam. This will insure that the employee actually taking the exam is the employee that is handing you the certificate of completion.

Where can I find tax identification information for School Training Solutions?

You may download a digital copy of our W-9 tax form here.